Evernex Industry Leader in Third-Party Support and Maintenance

Many companies are having a hard time with substandard support at outrageously expensive prices, according to Byrne, an ex-vendor “most of the time big brands get away with outrageously priced unwanted upgrades and substandard support from frightening the customers” In reality the costs can be significantly lower, as most of the time the patches and software bugs are fixed in the first 2 years and with proper maintenance, the server could easily last for the next 8-10 years.

There is no need to be depressed with the untried, ill-equipped, and lack of spare field engineers? Are you searching for a better hardware support solution for your enterprise servers and storage?

Evernex is your choice, did you know that Evernex is supporting thousands of critical servers and storage devices around the world for some of the world’s biggest companies? More and more companies are turning to Evernex for alternative hardware support of their servers, storage and IT infrastructure, Evernex covers multi-brands including HPETM, DellTM, IBMTM, JuniperTM, FujitsuTM, Dell EMCTM, CiscoTM, NettappTM. Evernex supports over 200,000 + systems worldwide, with a team of 160+ certified and multilingual engineers.

At Evernex we offer a full-service solution. Most of the OEM’s and TPM service providers are selling just an insurance. The scenario is more like, an insurance company provides product that one may use or may not use and its customers always have a question in mind, what if nothing goes wrong?

We always offer our customers more than spares and support. Our engineers do a full system analysis and always go an extra mile to support our customers with their support requests. With us it is always like you have added a top-tier engineer to your in house team.

This approach is working well for us. Our 96% customer retention rate proves this. Our customers don’t just contact us for spares but also call or email us to get a quick, accurate answer to a configuration question or what ever else they need.

Talk to our experts to hear more about our third-party hardware support offerings for high-end storage equipment from major brands.

Evernex Industry Leader in Third-Party Support and Maintenance

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+62 21 6231 8661


Strategies to Save Data Center Maintenance Budget

It is the duty of the data center managers to identify the areas to cut on the operating budgets and at the same time to ensure that there are no associated risks in the functioning of the data center environments. These measures will not only facilitate max uptime, but also allow companies to enhance efficiency while reducing costs. The 5 strategies highlighted below will help in reducing data center maintenance costs and maintenance expenses without any additional measurable risks.

1. Review Maintenance Recommendations made by the Manufacturer:

This is no secret that most of the manufacturers sell preventive maintenance service contracts. There are plenty of companies that buy a full maintenance service package spending a big chunk of their budgets. And many among them spend this amount because they have no other alternative and cannot afford a devastating system failure.

Since these big service providers are in a position of power as they hold the key to running these IT systems, most of the time they do not compromise when it comes to customization of services and always seek to sell new hardware to the companies using their services. In the present financial times, it is wise to understand the minimum acceptable maintenance scope annually and use third party maintenance companies that will work towards safeguarding your business interest providing customized service at a fraction of the price.

See below areas where you have the opportunity to avail reduction on the maintenance of your IT infrastructure:

• Exclusion of minor preventive maintenance call/ site visit
• Discount from a comprehensive maintenance plan for preventive maintenance
• Reduction of service response time
• Rearrangement of periodic maintenance services

2. Try Using Third Party Maintenance Providers:

Although most manufacturers indicate that a company’s data center should be maintained by them or by their authorized representatives this recommendation aims mainly to retain control over their IT infrastructure. According to a recent Gartners report “TPM contracts will offer customers an average of 60 percent savings off OEM support list prices. However, depending on equipment type, location and product density, Gartner have seen that the range of savings with TPM contracts is 50 percent off OEM list up to 95 percent off OEM list.” Since 1983, Evernex has consistently offered customers incomparable savings on support services and has helped companies around the globe to transform how they procure and upgrade multi-vendor, multinational environments. Gartner is putting a spotlight on third-party maintenance and its importance exposing the manufacturers intentions of keeping the customers in the dark.
Below are few reasons why a third party maintenance provider like Evernex is an ideal choice for the maintenance of your data center and IT infrastructure:
• The best field engineers
• Expert in supporting multi-vendor infrastructure without additional expenses
• Customized contracts and support offers
• Better service and coverage
• Huge inventory of IT hardware

3. Capitalize on Monitoring Capabilities and Systematize Maintenance:
The only way to ensure that there is no risk of downtime is by capitalizing on the monitoring capabilities of a data center. Even if your data center is spread across multiple buildings, through proper networking you can aggregate one or more locations.
By capitalizing on your monitoring capabilities you cut a great deal on preventive maintenance costs, eliminate multiple site visits and also reduce UPS maintenance costs.

4. Optimize Efficiency, Stocking and Organization:
There are several low-cost strategies that make your data center more energy efficient without sacrificing reliability and they include the following:
• Allowing power-management features for server systems
• Linking servers
• Switching off dead/ unused servers
• Merging storage
• Locking the cold air of the data center by filling the holes on the data center floor
• Proper management of HVAC
• Finding the right spot to increase UPS efficiency

5. Outsource data center maintenance:
It is noted that the most contributing factor towards data center catastrophes is human error, and this is why it is highly advisable for companies to choose a global third party maintenance company that can present a number of benefits for today’s budget-conscious data center, including:
• Reduce expenses
• Eliminate time wasted in trainings
• Optimum utilization of resources within the company
• Create a single point of contact for all maintenance related queries
• Stop brain drain

contact us
+62 21 6231 8661